Virtual Phone Numbers (DIDs) require registration

legal restrictions

According to our Terms of service our customers must be real and identified persons. For this reason, the first time you place an order in our website you will be asked to upload a copy of your personal identification document. 

Furthermore, while many countries have an unrestricted policy for Virtual Phone Number allocation, some require documentation. When you are buying a number from a country without restrictions, the review of the document will be almost immediate; for the other countries it may take some hours, but never more than one day. 

The following requirements apply when purchasing a Virtual phone number from these countries. You will be required to provide the listed documents in PDF/image format during the number purchase process.

BAHRAIN Local and Toll-free
1. Name, business name and contact phone.
2. Current address in Bahrain (street, building number, postal code and city).

BELGIUM Local
1. Name, business name and contact phone.
2. Current address in Belgium, must be from the same area in Belgium as the DID ordered (street, building number, postal code and city).

BELGIUM National
1. Name, business name and contact phone.
2. Current address in Belgium (street, building number, postal code and city).

BOLIVIA Toll-free
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).
3. For toll-free numbers: print, fill, sign, scan and upload this form together with the other documents: Request form for toll-free numbers in Bolivia

BOSNIA & HERZEGOVINA Toll-free
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).

CHINA Local
1. Name, business name and contact phone number.
2. Passport or ID copy.*
3. Current address worldwide (street, building number, postal code, city).
4. 2 proof of address forms (copies of utility bills no older than of 6 months).
*In case registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.

CHINA Shared Cost
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).

COSTA RICA Toll-free
1. Name, business name and contact phone number.
2. Passport or ID copy.*
3. Current address worldwide (street, building number, postal code, city).
4. Proof of address (a copy of utility bill no older than of 6 months).
5. Specific registration form is provided during registration process which has to be filled in and signed by the customer: request form for toll-free numbers in Costa Rica
*In case registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.

COSTA RICA National
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).

CYPRUS Local and National
1. Name, business name and contact phone number.
2. Passport or ID copy.*
3. Current address worldwide (street, building number, postal code, city).
4. Proof of address (a copy of utility bill no older than of 6 months).
*In case registration process is performed under a company name, Cyprian company registration certificate shall be provided instead of passport or ID copy.

ECUADOR Toll-free
1. Name, business name and contact phone.
2. Current address worldwide (street, number, postal code and city).
3. For toll-free numbers: print, fill, sign, scan and upload this form together with the other documents: Request form for toll-free numbers in Ecuador

FRANCE Local
1. Name, business name and contact phone.
2. Current address in France, must be from the same area in France as the DID ordered (street, building number, postal code and city).

FRANCE Toll-free
1. Name, business name and contact phone.
2. Current address in France (street, building number, postal code and city).

FRANCE National
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).

GEORGIA Local
1. Name, business name and contact phone.
2. Current address in Georgia, Tbilisi (street, building number, postal code and city).

GERMANY Local:
1. Name, business name and contact phone number.
2. Passport or ID copy.*
3. Current address in Germany, must be from the same city in Germany as the DID ordered (street, building number, postal code, city).
4. Proof of address form (a copy of utility bill no older than of 6 months).
5. Specific registration form is provided during registration process which has to be filled in and signed by the customer.
6. print, fill, sign, scan and upload this form together with the other documents: Request form for DID numbers in Germany
*In case registration process is performed under a company name, German company registration certificate shall be provided instead of passport or ID copy.

GERMANY Toll-free:
1. Name, business name and contact phone number.
2. Passport or ID copy.*
3. Current address in Germany (street, building number, postal code, city).
4. Proof of address form (a copy of utility bill no older than of 6 months).
*In case registration process is performed under a company name, German company registration certificate shall be provided instead of passport or ID copy.

GREECE Local
1. Name, business name and contact phone.
2. Current address in Greece (street, building number, postal code and city).

HONG KONG National
1. Name, business name and contact phone number.
2. Passport or ID copy.*
3. Current address in Hong Kong (street, building number, postal code, city).
4. Proof of address (a copy of utility bill no older than of 6 months).
*In case registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.HONG KONG Toll-free
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).

HUNGARY Local
1. Name, business name and contact phone.
2. Current address in Hungary, must be from the same city in Hungary as the DID ordered (street, building number, postal code and city).

HUNGARY National
1. Name, business name and contact phone.
2. Current address in Hungary (street, building number, postal code and city).

ICELAND Toll-free
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).

INDIA Toll-free
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).

INDONESIA Toll-free
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).

IRELAND Local
1. Name, business name and contact phone.
2. Current address in Ireland, must be from the same area in Ireland as the DID ordered (street, building number, postal code and city).

ITALY Local
1. Name, business name and contact phone.
2. Current address in Italy, must be from the same area in Italy as the DID ordered (street, building number, postal code and city).

JAPAN Local
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).

LUXEMBOURG National and Toll-free
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).

MALAYSIA Local
1. Name, business name and contact phone number.
2. Passport or ID copy.*
3. Current address in Malaysia (street, building number, postal code, city).
4. Proof of address (a copy of utility bill no older than of 6 months).
*In case registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.MALAYSIA Toll-free
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).

MALTA National
1. Name, business name and contact phone.
2. Current address in Malta (street, building number, postal code and city).

NETHERLANDS Local and National
1. Name, business name and contact phone.
2. Current address in Netherlands (street, building number, postal code and city).
3. For toll-free numbers: print, fill, sign, scan and upload this form together with the other documents: Toll free numbers request form for Netherlands

PORTUGAL National
1. Name, business name and contact phone.
2. Current address in Portugal (street, building number, postal code and city).

RUSSIA Local
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).

SINGAPORE Local
1. Name, business name and contact phone number.
2. Passport or ID copy.*
3. Current address worldwide (street, building number, postal code, city).
*In case registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.SINGAPORE Toll-free
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).

SOUTH AFRICA Local
1. Name, business name and contact phone numbers.
2. Passport or ID copy*:
a. South African national identity document.
b. South African biometric national identity card.
c. Passport (issued by any country).
3. Current address in South Africa, must be from the same geographic zone as the DID ordered (street, building number, postal code, city).
4. Proof of address form (a copy of utility bill no older than of 6 months).
* In case registration process is performed under a company name, company registration certificate shall be provided together with passport or ID copy.

SOUTH AFRICA National
1. Name, business name and contact phone numbers.
2. Passport or ID copy*:
a. South African national identity document.
b. South African biometric national identity card.
c. Passport (issued by any country).
3. Current address worldwide (street, building number, postal code, city).
4. Proof of address form (a copy of utility bill no older than of 6 months).
*In case registration process is performed under a company name, company registration certificate shall be provided together with passport or ID copy.

SPAIN Local and National
1. Name, business name and contact phone.
2. Current address in Spain (street, building number, postal code and city).

SWITZERLAND Local and Toll-free
1. Name, business name and contact phone.
2. Current address in Switzerland (street, building number, postal code and city).

THAILAND National and Toll-free
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).
3. Service usage description.

TURKEY Local
1. Name, business name and contact phone number.
2. Turkish National ID card copy (both sides).*
3. Turkish mobile phone number (verification code will be sent to this mobile number).
4. Latest invoice for Turkish mobile number:
a. addressed to the same end user indicated in step 2;
b. including the mobile phone number indicated in step 3.
*In case registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.

TURKEY National
1. Name, business name and contact phone.
2. Passport or ID copy.*
3. Current address worldwide (street, building number, postal code, city).
4. Proof of address form (a copy of utility bill no older than of 6 months).
*In case registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.

UKRAINE Local
1. Name, business name and contact phone number.
2. Passport or ID copy.*
3. Current address worldwide (street, building number, postal code, city).

URUGUAY Toll-free
1. Name, business name and contact phone.
2. Current address worldwide (street, building number, postal code and city).
3. For toll-free numbers: print, fill, sign, scan and upload this form together with the other documents: Request form for DID numbers in Uruguay